Shipping & Delivery

All orders are shipped from our warehouse in the Netherlands. We aim to process and dispatch orders as quickly as possible.

Once your order has been dispatched, you will receive a tracking number so you can follow your package.

Delivery Times

Estimated delivery times are provided for convenience only and are not guaranteed. Delivery times may vary depending on the carrier, customs procedures, and circumstances beyond our reasonable control.

Estimated delivery times:

• The Netherlands & Belgium: 1–3 business days

• Germany: 1–3 business days

• Rest of Europe: 2–4 business days

• United Kingdom: 4–7 business days

• United States: 5–10 business days

We also ship to other countries within the European Union, the United Kingdom, and the United States. If your country is not available at checkout, please contact us at info@maisongobelinas.com and we will be happy to assist.

Shipping fees are calculated based on your destination and are displayed at checkout.

Once your order has been dispatched, you will receive tracking information. Orders are shipped using DHL or another reputable carrier selected by Gobelinas.

Please ensure that the delivery address and contact details provided at checkout are accurate. Gobelinas cannot be held responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

If your order is significantly delayed or we become aware of an issue affecting delivery, we will do our best to keep you informed.

Duties & Taxes

For orders delivered within the European Union, applicable taxes are generally included in the price displayed at checkout.

For orders shipped outside the European Union, including orders to the United Kingdom and United States, import duties, taxes, customs charges, and/or carrier handling fees may apply upon arrival in the destination country.

Any such additional charges are the responsibility of the customer unless otherwise stated at checkout.

We recommend checking with your local customs authority before placing an order to understand whether additional import charges may apply.

Gobelinas is not responsible for delays caused by customs procedures or for charges imposed by the customs authorities or carrier in the destination country.

Delivery & Responsibility

Orders are delivered to the address provided by the customer at checkout.

Gobelinas remains responsible for the order in accordance with applicable consumer protection laws. Where an order is delayed, lost, or damaged in transit, please contact us at info@maisongobelinas.com so that we can investigate the matter with the carrier and assist you.

If a product becomes unavailable after an order has been placed, we will contact you to discuss an appropriate solution. Where applicable, you will be entitled to a refund.

Nothing in this Shipping & Delivery Policy affects any mandatory rights you may have under applicable consumer protection law.